DSW is a popular destination for shoe lovers, offering a wide range of styles and brands.
However, there may be times when a purchased item doesn’t meet your expectations.
Luckily, DSW has a flexible return policy that allows customers to return or exchange items within a certain timeframe.
According to the DSW return policy, customers have 90 days from the original purchase date to return or exchange unworn and undamaged merchandise.
This applies to all items except those marked as final sale. To receive a full refund, customers must have the original receipt or packing slip and return the item via the original form of payment.
If the item was purchased with PayPal, the refund will be issued to the original PayPal account.
DSW Return Policy Overview
DSW is known for its wide selection of shoes from top brands.
But what happens if you’re not satisfied with your purchase? Here’s an overview of DSW’s return policy.
What Is DSW’s Return Policy?
DSW’s return policy allows customers to return items within 90 days of purchase for a full refund or exchange.
Items must be in their original packaging and in unworn and unused condition. If you don’t have the original receipt, you can still return items for store credit.
What Are The Time Limits For Returns?
Customers have 90 days from the date of purchase to return items for a full refund or exchange.
After 90 days, items can still be returned in like-new condition for store credit.
What Items Are Eligible For Return?
Most items purchased from DSW are eligible for return, including shoes, accessories, and apparel.
Items must be in their original packaging and in unworn and unused condition.
What Items Are Not Eligible For Return?
Some items are not eligible for return, including final sale items, gift cards, and personalized items. Additionally, items that have been worn or used cannot be returned.
Can I Return Items Purchased Online In-store?
Yes, items purchased online can be returned in-store.
Simply bring your order confirmation email or packing slip to any DSW store location to process your return or exchange.
Overall, DSW’s return policy is customer-friendly and allows for easy returns and exchanges.
Just remember to keep your items in their original packaging and in unworn and unused condition to ensure a full refund or exchange.
How To Initiate A Return
If you’re not satisfied with your purchase from DSW, you can initiate a return. Here are the steps you need to follow to initiate a return:
How To Initiate A Return Online
- Log in to your DSW account and go to your order history.
- Click on the order that contains the item you want to return.
- Select the item you want to return and the reason for the return.
- Print the return label and attach it to the package.
- Ship the package back to DSW using a carrier of your choice.
Once DSW receives your return, they will process your refund within 7-10 business days. Keep in mind that DSW does not refund shipping charges, and you will be responsible for the cost of return shipping.
How To Initiate A Return In-Store
You can also initiate a return in-store. Here’s how:
- Bring the item you want to return to any DSW store in the U.S.
- Bring your original receipt or order confirmation email.
- Provide the reason for your return to the DSW employee.
- The employee will process your return and issue a refund to your original payment method.
If you don’t have your original receipt or order confirmation email, DSW may still be able to process your return, but you will receive store credit instead of a refund.
That’s it! Initiating a return with DSW is simple and straightforward. Just make sure you follow the instructions carefully to ensure a smooth return process.
Refunds And Exchanges
DSW offers a hassle-free return and exchange policy for customers who are not satisfied with their purchase.
The policy is applicable to both online and in-store purchases. However, there are certain conditions that need to be met for a successful return or exchange.
How Are Refunds Processed?
DSW offers full refunds for merchandise returned undamaged, unopened, and within 90 days of the original purchase date.
When purchased online, returns must include the original packing slip.
When returned in-store, returns must include the original receipt.
Please allow 7-10 business days once we receive the product to process your return and credit any funds on your original form of payment.
Can I Exchange An Item?
Yes, DSW allows customers to exchange items for a different size, color, or style. Exchanges can be made in-store or online.
If you want to exchange an item online, you will need to place a new order and return the original item for a refund.
What Is The DSW VIP Program?
The DSW VIP program is a loyalty program that rewards customers for their purchases.
Members of the program receive free shipping on all orders, early access to sales and promotions, and a birthday offer.
Members also earn points for every purchase they make, which can be redeemed for rewards.
How Does The VIP Program Affect Returns And Exchanges?
DSW VIP members enjoy free returns and exchanges on all orders.
If you are a VIP member, you can return or exchange an item for any reason, and DSW will cover the shipping costs.
However, if you are not a VIP member, you will need to pay for return shipping unless the item is defective or damaged.
In conclusion, DSW offers a generous return and exchange policy that makes it easy for customers to shop with confidence.
By understanding the conditions for returns and exchanges, customers can make the most of their purchases and enjoy a hassle-free shopping experience.
Exceptions And Special Circumstances
What If I Received A Damaged Or Defective Item?
If you receive a damaged or defective item from DSW, you can return it for a refund or exchange.
Contact DSW customer service to initiate the return process.
They will provide you with a prepaid return label to send the item back. Once they receive the item, they will process the refund or exchange.
What If I Received The Wrong Item?
If you receive the wrong item from DSW, contact customer service immediately.
They will provide you with a prepaid return label to send the item back.
Once they receive the item, they will process the correct item for you.
What If I Received A Gift And Want To Return It?
If you receive a gift from DSW and want to return it, you can do so within 60 days of the purchase date.
If you have the original receipt, you can return it for a refund or exchange. If you don’t have the receipt, you can still return it for store credit.
What If I Purchased An Item During A Sale Or Promotion?
If you purchased an item during a sale or promotion, you can still return it for a refund or exchange within the 60-day return window.
However, the refund amount will reflect the sale price of the item, not the original price.
If you received a free gift with your purchase, you must return the gift along with the item to receive a full refund.
Conclusion
In conclusion, DSW has a customer-friendly return policy that allows customers to return merchandise for any reason within 90 days of the original purchase date.
However, there are some conditions that must be met for the return to be accepted.
The merchandise must be unworn and undamaged with the original receipt or packing slip to receive a full refund via the original form of payment.
If the return is made after 90 days, customers can still return items in like-new condition, but they will have to accept a store credit, rather than a refund to their original method of payment.
It’s important to note that merchandise marked as FINAL SALE cannot be returned.
DSW Canada offers free shipping for VIP members, and customers can become VIP members for free.
VIP members also receive 5% back in rewards. DSW’s customer service is available to answer frequent customer service questions.
Overall, DSW’s return policy is straightforward and customer-friendly.
It’s important to keep in mind the conditions that must be met for a return to be accepted, but overall, customers can feel confident in their purchases knowing that they have a reasonable amount of time to return merchandise if needed.
